Thank you for shopping at
If you are not entirely satisfied with your purchase, we’re here to help.


  • We have a 15-day money-back guarantee with all of our products. This gives you the opportunity to try them and return them for a refund if you are not satisfied.

  • Please note that these items are exempt from being returned:
    • Memory foam tips
    • Sale items
    • Gift cards
  • All returns must be sent with customer identifiable information such as your order number. If you do not supply this information, we will be unable to process your return.

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund less platform fees to your credit card (or original method of payment). If you paid using a gift card, we will refund the amount onto a gift card.
  • Please note the refund amount you receive may be less than you originally paid due to fluctuations in currency exchange rates and/or after reduction of platform fees.

  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  • We will not be held responsible for any products you return until we receive them. We recommend you use a tracked service when returning items to us. Please retain the proof of posting with the tracking number when returning products.

Change of mind

  • If you seek to cancel your purchase of products within the 15-day money-back period, we will process the refund within 14 days from the day we receive the returned product.

  • We will refund the price of the product less the platform fees, provided that you have taken reasonable care of it and the product is returned in its original condition. We accept that you will need to use products to determine whether they are suitable for you.

  • You will be responsible for the cost of returning the item to us. 

Defective Product

  • If you seek to cancel your purchase because you claim that the product is defective or that there has been damage or error on our part, we will examine the returned product and will notify you of your refund via email within a reasonable period of time. Please send photos of the defect to

  • If your item is defective and you seek to exchange your purchase, we can only do so in exchange for the same product. Please send photos of the defect to

  • We will examine the returned product and will notify you on the possibility of an exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Products returned by you because of a manufacturing defect and inspected by us will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

  • However, if you determine that any earplugs purchased by you are not working for you, this does not mean the product is defective. The cost of returning earplugs will be at your own expense with terms set out under the section ‘Change of mind’.

International Returns

As you are sending goods back to us we ask you to fill in the description as “Returned Goods” and write the items down as value of 0 or 1. This is completely legal and will avoid import duties. If you fill in the declaration form incorrectly and we are requested to pay a charge, we will refuse your returned items. This may result in additional charges for you. It is therefore important you follow these instructions carefully.

Please email us at to get the return address. 

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at